Help & FAQs

We process all orders within 24 hours. If the item is in stock, it typically ships the next business day. For items that are on back-order or out of stock, shipping times may vary. You will be notified immediately of your estimated delivery time and we’ll keep you updated if there are any delays.

Changes can be made to your order as long as it has not yet been processed for shipping. Once shipped, we are unable to modify the order. Please contact us immediately if you need to make changes.

We are happy to provide fabric and finish swatches for most of our products. Simply contact us with your request, and we’ll send out samples to help you make the perfect choice for your space.

We accept a wide range of payment methods, including all major credit cards (Visa, MasterCard, American Express), PayPal, ACH transfers, and bank wires. For large purchases, you can also inquire about custom payment arrangements. We also offer a 2.5% discount on all orders made by bank wire or ACH.

Yes! As soon as your order is placed, you'll receive an order confirmation email with all the details of your purchase. Once your item has shipped, you’ll also receive a shipping confirmation with tracking information.

Orders are typically shipped the next business day if the item is in stock. For larger items, or those marked as special order, shipping may take longer, and we will notify you if any delays occur.

We offer a variety of shipping options depending on the size and weight of the item. Standard shipping is available for most products, while larger items may require freight or white glove delivery. White glove delivery includes assembly and placement in your home.

Once your order has shipped, you will receive a tracking number via email, which allows you to monitor the delivery status of your order. You can also conveniently track your order through your customer account page. Your account provides real-time updates on the status of your order, including shipping details and estimated delivery times.

If you have any additional questions or prefer a direct update, please don’t hesitate to contact us.

Yes, we offer international shipping! House of Europa is proud to serve customers worldwide, delivering our luxurious and bespoke European furniture directly to your doorstep. While our primary market is the United States, we have extended our services internationally to meet the growing demand for our exclusive designs.

If you're located outside the U.S., rest assured that our team is committed to providing a seamless and professional shipping experience. International shipping costs and delivery timelines may vary based on your location, and we’ll work closely with you to provide detailed information on shipping options and associated fees.

For inquiries or to place an international order, please contact us.

We offer a 30-day return window for most items. Please note that the item must be returned in its original packaging and condition. Some items may be subject to a restocking fee, depending on the brand. Shipping costs are non-refundable. View our full policy here

To initiate a return, simply contact us via email or phone. Our team will provide you with detailed instructions, including how to return the item and any restocking fees that may apply.

Unfortunately, shipping and delivery charges are non-refundable. If you have further questions about your return, feel free to reach out to our customer service team.

Warranty policies vary by manufacturer. If you have specific questions about the warranty for a product, please contact us, and we’ll be happy to provide the details.

Some of our furniture pieces can be customized in terms of fabric, finish, and size to make it a truly one-of-a-kind piece. Please contact us for more information about customizing specific products.

You can contact our Customer Care Team via email at info@houseofeuropa.com or by phone at (847) 602-0191. We’re here to help with any questions or concerns you may have.