At House of Europa, we pride ourselves on delivering your luxury furniture and decor with the utmost care and efficiency. Below, you’ll find everything you need to know about our shipping process, delivery options, and what to expect once you place your order.
Processing Your Order
- Order Processing Time:
All orders are processed within 24 hours of being placed. For items in stock, we typically ship by the next business day. For custom or special order items, the processing time may vary depending on the manufacturer. You will receive a confirmation email once your order has been processed. - Custom and Made-to-Order Items:
Some of our products are custom-made or special-order items, which may take longer to process. You will receive an estimated shipping time in your confirmation email for such products.
Shipping Methods and Delivery Options
- Standard Ground Shipping:
Available for most items, standard ground shipping delivers your order directly to your front door. You will receive a tracking number once your item has shipped, allowing you to monitor its delivery. - White Glove Delivery (for larger or select items):
For an elevated delivery experience, we offer White Glove Delivery. This premium service includes in-home delivery, unpacking, and full assembly of your furniture. Our professional team will place your new piece exactly where you want it, ensuring it arrives in pristine condition. You will be contacted to schedule a convenient delivery time. - Freight Shipping:
For oversized or heavy items, freight shipping may be used. This method ensures safe transportation of large furniture pieces. You will be contacted by the carrier to arrange a delivery window. - Expedited Shipping:
Need your order sooner? Contact our customer care team to discuss expedited shipping options for select items.
Shipping Costs
- Shipping Costs:
Shipping fees are calculated based on the size, weight, and destination of your order. You can view the estimated shipping cost at checkout before finalizing your purchase. Please note that shipping charges are non-refundable. - Free Shipping on Select Items:
We offer free standard ground shipping on select items. Look for the "Free Shipping" label on eligible products.
Delivery Timeframes
- In-Stock Items:
Items in stock typically ship within 1-2 business days. Delivery times may vary depending on your location and chosen shipping method, but you can generally expect your order to arrive within 3-5 business days. - Made-to-Order & Special Items:
Custom and special-order items may have longer lead times. You will be provided with an estimated delivery date at the time of purchase, and our team will keep you updated on your order’s status. - Tracking Your Order:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery.
International Shipping
At this time, we primarily ship within the United States. If you are outside the U.S. and interested in placing an order, please contact us to discuss international shipping options. Please note that international shipping fees, customs duties, and taxes are the responsibility of the customer.
White Glove Delivery: What to Expect
- In-Home Delivery:
For larger furniture pieces, White Glove Delivery offers a luxurious experience. Our delivery team will transport your furniture into your home, unpack it, and assemble it in the room of your choice. - Assembly:
White Glove Delivery includes full assembly of your furniture, ensuring it is placed correctly and set up perfectly in your space. - Debris Removal:
As part of the service, we’ll also remove and dispose of any packaging materials, so all you have to do is enjoy your new piece. - Scheduling:
Once your item is ready to be delivered, our team will contact you to schedule a convenient delivery time. We will work around your availability to ensure a seamless experience.
Back-Ordered and Out-of-Stock Items
If an item is back-ordered or out-of-stock at the time of purchase, we will notify you immediately and provide an estimated restock date. You will have the option to keep the item on back-order or cancel your order for a full refund.
Damaged or Missing Items
- What to Do If Your Item Arrives Damaged:
If your item arrives damaged, please contact our customer care team immediately. We may request photos of the damage to assess the situation and work with you to arrange a replacement or repair. - Missing Items:
If any items are missing from your delivery, please contact us right away. We will work quickly to resolve the issue and ensure all items are delivered.
Shipping Restrictions
Please note that we are unable to ship to P.O. boxes or APO/FPO addresses. If you have specific shipping requirements, contact our team to discuss possible solutions.
Questions About Shipping?
If you have any additional questions about our shipping options or need assistance with your order, feel free to contact our customer care team at info@houseofeuropa.com or call us at 847-602-0191. We are here to ensure your experience with House of Europa is seamless from start to finish.