At House of Europa, we are committed to delivering your luxury furniture and decor with exceptional care and efficiency. Below, you'll find detailed information about our shipping process, policies, and what to expect after placing an order.
Processing Your Order
Order Processing Time:
We process all orders within 24 hours of receipt. For in-stock items, we typically ship by the next business day. For custom or made-to-order items, processing times will vary depending on the manufacturer. You will receive an email within 24 hours of placing your order, confirming the lead time for your items and any applicable shipping costs.
Custom and Made-to-Order Items:
Many of our products are made-to-order or sourced directly from our European manufacturers. Lead times for these items depend on the specific manufacturer’s schedule and production process. Details will be communicated in your confirmation email.
Shipping Methods and Delivery Options
Each of our manufacturers has unique shipping policies regarding lead times, shipping methods, and available services. To ensure clarity, we advise customers to contact us prior to placing an order to confirm the exact estimated time of arrival (ETA) and shipping costs. If this step is not taken, our team will provide this information via email within 24 hours of receiving your order.
Shipping Options May Include:
- Standard Delivery: Items are shipped directly to your front door.
- Enhanced Delivery Services: Certain manufacturers offer premium options such as in-home delivery and assembly.
- Freight Shipping: For oversized or heavier items, freight carriers may be used for safe transportation.
Shipping methods and costs will vary depending on the size, weight, and destination of your order. Unless specified as "Free Shipping" at checkout, a message will prompt you to "Contact us for a shipping quote."
Shipping Costs and Invoicing
- Shipping Costs: Shipping fees are calculated based on the size, weight, destination, and method of delivery for your order. Some of our manufacturers offer free international shipping, while others may require additional fees.
- Post-Order Shipping Invoice: If a shipping quote is required after the order is placed, we will email you a separate shipping invoice. This invoice must be paid in full before your order is forwarded to the manufacturer for shipment.
Delivery Timeframes
In-Stock Items:
In-stock items typically ship within 1-2 business days. Delivery times depend on your location and the selected shipping method.
Made-to-Order Items:
Lead times for made-to-order products vary based on the specific manufacturer. You will receive an estimated delivery timeframe when we confirm your order.
International Shipping
House of Europa specializes in sourcing premium European furniture, and all of our products ship directly from Europe. Shipping costs for international deliveries can vary significantly based on the size and weight of your items.
- Free Shipping: Some manufacturers provide free international shipping, which will be noted on applicable products.
- Customs Duties and Taxes: Customers are responsible for any applicable customs fees, duties, or taxes.
We recommend contacting us prior to placing your order to confirm shipping details, including costs and delivery timeframes, specific to your location.
Tracking Your Order
Once your order has shipped, you will receive an email with tracking information. You can also track your order through your customer account page or contact us directly for updates.
Back-Ordered and Out-of-Stock Items
If an item is back-ordered or out of stock, we will notify you immediately and provide an estimated restock date. You may choose to keep the item on backorder or cancel your order for a full refund.
Damaged or Missing Items
At House of Europa, we strive to ensure that your luxury furniture and decor arrive in pristine condition. However, in the rare event that items are damaged during transit or missing upon delivery, prompt action is essential to facilitate a swift resolution.
Immediate Inspection Upon Delivery:
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Inspect Promptly: Upon receiving your order, please examine all items immediately. If you notice any damage or discrepancies, document them on the Proof of Delivery (POD) form before the delivery personnel depart.
Reporting Damages or Missing Items:
- Notification Period: Claims for damaged or missing items must be reported to us within five (5) calendar days of delivery. This timeframe aligns with industry standards for reporting concealed damages.
- How to Report: Contact our customer care team at info@houseofeuropa.com or call us at (847) 602-0191 to report any issues.
Required Documentation:
To expedite your claim, please provide the following:
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Photographic Evidence:
- Clear images of the damaged item(s) from multiple angles.
- Photos of the packaging, including any external damage.
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Proof of Delivery:
- A copy of the signed delivery receipt or POD form.
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Proof of Value:
- Invoices or receipts indicating the value of the damaged or missing items.
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Additional Supporting Documents:
- Any other relevant information that can assist in processing your claim.
Retention of Items and Packaging:
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Preserve Materials: Please retain all damaged items and packaging materials until the claim is fully resolved, as they may be required for inspection.
Timely Filing:
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Importance of Promptness: Filing your claim promptly is crucial. Delays in reporting can hinder our ability to address the issue effectively and may result in the denial of the claim.
Our Commitment:
We are dedicated to resolving any issues with your order efficiently and transparently. By adhering to the guidelines above, you assist us in facilitating a smooth claims process, ensuring that any problems are addressed to your satisfaction.
For any questions or assistance, please reach out to our customer care team.
Shipping Restrictions
We are unable to ship to P.O. boxes or APO/FPO addresses. If you have specific shipping requirements, please contact our team to discuss possible solutions.
Questions About Shipping?
If you have any questions about shipping options, delivery methods, or costs, please don’t hesitate to contact us:
📞 +1 (847) 602-0191
✉️ info@houseofeuropa.com
Our team is here to ensure your experience with House of Europa is seamless and exceeds your expectations.